Product · Pioneer Finance Technologies
AI Collections Service
Outbound collections calls placed by a conversational AI agent, with outcomes classified automatically.
A service that places outbound collections calls through a conversational AI voice agent, then uses a language model to classify what actually happened on the call and report the outcome back into the core system.
The interesting part is the edge cases: calls that never connect, voicemail, and making sure the same conversation can never be actioned twice no matter how many times a webhook fires.
What I did
- →Built the call lifecycle, from initiation through to reporting the outcome.
- →Implemented transcript classification and mapped it onto collections workflows.
- →Made webhook delivery idempotent so a call is never actioned twice.
Built with
- Node.js
- TypeScript
- ElevenLabs
- Gemini
- Twilio
- Express